Effective Date: Nov 6, 2026
This policy applies to orders placed directly on dryello.com. Orders purchased on Amazon, Walmart, or other retailers are governed by those retailers’ policies.
How to request a cancellation
To cancel an order, contact our customer care team as soon as possible at hello@dryello.com or (800) 452-7362. Please send a copy of your order confirmation email, which includes your order number, along with the email address used at checkout.
Cancellation window
We can cancel an order if the request is received within 2 hours of the order being placed. After that point, your order may already be in processing at our fulfillment center, and we cannot guarantee that it can be stopped.
Orders that have shipped
Once an order has shipped, it cannot be cancelled. Once you receive it, you can request a refund under our Refund Policy, which allows refund requests within 30 days of purchase. Because of product safety and hygiene considerations, we don’t accept returns of used or opened products.
Refunds for cancelled orders
If we cancel your order before it ships, we will refund the full amount paid, including any shipping charges, to your original payment method. Refunds typically appear within up to 15 business days, depending on your bank or card issuer.
Orders we cancel
We may cancel an order before it ships if we identify a pricing or inventory error, a suspected fraudulent transaction, or a shipping restriction. If we cancel an order after payment has been processed, we will notify you by email and issue a full refund.
Questions
Contact us at hello@dryello.com or (800) 452-7362.