Refund policy
Effective Date: September 23, 2026 | Last Updated: September 23, 2026
30-Day Satisfaction Guarantee for purchases made through dryello.com.
| Seller | Propedix, Inc. (Dryello) |
| Direct Purchases | Orders placed through https://dryello.com |
| Request Window | Within 30 days of purchase |
| Customer Care | hello@dryello.com | (800) 452-7362 |
1. Our 30-Day Satisfaction Guarantee
At Dryello, your satisfaction and well-being are important to us. If you are not completely satisfied with a Dryello product purchased directly through dryello.com, you may request a refund within 30 days of the date of purchase, subject to this Refund Policy and applicable law.
For an approved request, we will refund the purchase price paid for the product and applicable sales tax. Original shipping charges, if any, are refundable when required by law or when the refund results from our error, a damaged shipment, or an incorrect item.
2. No Return Is Necessary
For safety and hygiene reasons, we do not accept returned Dryello product unless we specifically instruct you otherwise. Do not mail product back to us without authorization. If a refund is approved, we generally ask that you safely dispose of the product in accordance with the product labeling and applicable local requirements.
3. How to Request a Refund
To request a refund, contact our customer-care team within 30 days of purchase:
| Company | Propedix, Inc. (Dryello) |
| hello@dryello.com | |
| Telephone | (800) 452-7362 |
| Mailing Address | 398 Columbus Avenue, Suite 311, Boston, MA 02116, United States |
Please provide enough information for us to locate and verify the purchase, including:
- your order number or other proof of purchase;
- the purchaser’s name and email address used for the order;
- the Dryello product for which you are requesting a refund; and
- a brief description of the issue if you are comfortable providing one, which helps us evaluate product quality and customer experience.
We may request reasonable additional information necessary to verify the transaction, address suspected fraud, or investigate a damaged or incorrect shipment.
4. Damaged, Incorrect, or Delivery-Related Orders
If your order arrives damaged, contains the wrong item, or has another delivery-related problem, contact us promptly at hello@dryello.com or (800) 452-7362. We may request a photograph or other information reasonably necessary to document the issue. Depending on the circumstances, we may offer a replacement, reshipment, or refund.
5. Purchases From Other Retailers
This Refund Policy directly governs purchases made through dryello.com. If you purchased Dryello from another retailer, pharmacy, marketplace, or other seller, that seller’s return or refund policy may apply to the transaction. Contact the seller first. If you are unable to resolve a product concern, you may contact Dryello customer care at hello@dryello.com or (800) 452-7362 and provide proof of purchase so that we can review the matter.
6. Refund Method and Timing
Approved refunds for dryello.com purchases are generally issued to the original payment method. We will process an approved refund promptly, but the time required for the credit to appear may depend on your bank, card issuer, payment provider, or other financial institution.
7. Abuse, Fraud, and Duplicate Requests
We reserve the right, to the extent permitted by law, to deny or limit a refund request that is fraudulent, abusive, duplicative, unsupported by a verified purchase, or otherwise inconsistent with this Refund Policy. Nothing in this section limits rights or remedies that cannot be waived under applicable law.
8. Product Safety and Medical Concerns
Always read and follow the product label and Drug Facts directions. If you experience an adverse reaction or have a medical concern, discontinue use as directed by the product labeling and consult an appropriate healthcare professional. For a medical emergency, call 911 or seek immediate medical attention. You may also contact Dryello customer care regarding a product-quality or safety concern.
9. Changes to This Refund Policy
We may update this Refund Policy from time to time. Changes will be posted on the Site with an updated "Last Updated" date. The policy in effect on the date of your purchase will govern that purchase except to the extent applicable law requires otherwise or a later policy is more favorable to you.
10. Contact Us
Questions about a refund, order, or product issue may be directed to:
| Company | Propedix, Inc. (Dryello) |
| hello@dryello.com | |
| Telephone | (800) 452-7362 |
| Mailing Address | 398 Columbus Avenue, Suite 311, Boston, MA 02116, United States |